This Privacy Policy explains how Arash Law / The Law Offices of Arash Khorsandi, P.C. (“Arash Law,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about visitors to consult.arashlaw.com and individuals who contact us through our website, phone numbers, text messages, or online forms (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
- Identifiers: name, email address, phone number, mailing address.
- Case-related information: details about your potential legal matter, including the date, location, and circumstances of an incident; injuries; medical treatment; insurance information; and other facts you choose to share.
- Communications: the content of phone calls, text messages, emails, chat messages, voicemails, and form submissions.
- Any other information you voluntarily provide.
Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and click activity.
- Cookies, pixels, and similar technologies, including those from advertising and analytics providers.
- Approximate location derived from IP address.
Information from Third Parties
- Lead generation, advertising, and referral platforms when you click an ad or submit a form.
- Call tracking and analytics providers that capture call metadata, recordings, and attribution information.
- Public records, courts, insurance carriers, medical providers, and other sources, but only as permitted by law and in connection with evaluating or handling your matter.
2. Call Recording Notice
Telephone calls to and from Arash Law are recorded for quality assurance, training, case documentation, and legal compliance purposes. By continuing a call with us after this notice (which is also provided at the beginning of calls), you consent to the recording of the call. California is a two-party consent state under California Penal Code § 632, and we comply with that law.
3. How We Use Your Information
- To evaluate your potential legal matter and determine whether we can assist you.
- To provide legal services if you become a client, including case management, communications, and case updates.
- To contact you by phone call, text message (SMS/MMS), and email regarding your inquiry, your case, customer care, appointment reminders, and marketing communications.
- To operate, maintain, secure, and improve our website and Services.
- To measure and improve the performance of our advertising campaigns, including conversion tracking, attribution, and audience building.
- To comply with legal obligations, court orders, and ethical rules governing attorneys.
- To detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity.
4. How We Share Your Information
We do not sell your personal information for money. We share information only as described below:
Service Providers and Vendors
We share information with trusted third-party vendors that help us operate our practice and deliver our Services, under contracts that limit their use of the information. These categories include, without limitation:
- Case and matter management platforms.
- Intake, lead management, and customer relationship management (CRM) systems.
- Call tracking, call recording, and communications analytics providers.
- Advertising platforms, analytics providers, and conversion tracking services.
- Hosting, infrastructure, security, and data storage providers.
- Email, text messaging, and other communications service providers.
- Payment processors and professional services vendors as needed.
Professional Relationships
- Co-counsel, referral counsel, expert witnesses, investigators, court reporters, and similar professionals when needed to evaluate or handle your matter.
- Insurance carriers, medical providers, and opposing parties as necessary in connection with your matter and only with appropriate authorization.
Legal and Safety
- To comply with applicable law, subpoenas, court orders, or other legal process.
- To enforce our Terms of Use or protect the rights, property, or safety of Arash Law, our clients, or others.
Business Transfers
- In connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality protections.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you the following rights:
- Right to know what personal information we collect, use, disclose, and share.
- Right to request deletion of your personal information, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
- Right to limit the use and disclosure of sensitive personal information.
- Right to non-discrimination for exercising your privacy rights.
We do not sell personal information for monetary value. However, our use of advertising cookies and pixels may qualify as “sharing” under the CPRA. You may opt out by visiting our “Do Not Sell or Share My Personal Information” page or by enabling the Global Privacy Control (GPC) signal in your browser.
To exercise any of these rights, contact us using the information in Section 11. We will verify your request before responding. You may also designate an authorized agent to make a request on your behalf.
6. SMS / Text Messaging Program
- Message frequency varies based on your interactions with us and the status of your matter.
- Message and data rates may apply, depending on your mobile carrier and plan.
- You may opt out at any time by replying STOP to any text message. You may request help by replying HELP.
- Carriers are not liable for delayed or undelivered messages.
- We do not share mobile opt-in data or consent with third parties or affiliates for their marketing purposes. Phone numbers collected for SMS purposes are not sold, rented, or shared with third parties for promotional or marketing reasons.
Consent to receive text messages is not a condition of receiving legal services from Arash Law.
7. Cookies and Tracking Technologies
We and our advertising partners use cookies, web beacons, pixels, SDKs, and similar technologies to recognize your device, understand how you use the Services, and deliver and measure advertising. You can control cookies through your browser settings and opt out of certain advertising cookies through industry opt-out tools provided by major advertising trade associations.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal, ethical, and regulatory obligations (including rules governing client files and attorney records), to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the context in which it was collected.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this Policy indicates when it was last revised. Material changes will be communicated by posting the updated Policy on this page.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: